Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at awjarallh@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at awjarallh@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at awjarallh@gmail.com.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at awjarallh@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at awjarallh@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at awjarallh@gmail.com.
سياسة الإرجاع والاسترداد
المدة الزمنية للإرجاع:
- يحق للعميل إرجاع المنتج خلال 14 يومًا من تاريخ الاستلام
- يجب أن يكون المنتج في حالته الأصلية، غير مفتوح وغير مستخدم
- يجب أن تكون العبوة والأختام سليمة
شروط الإرجاع:
- المنتجات التي لم يتم فتحها أو استخدامها فقط
- وجود الفاتورة الأصلية أو إثبات الشراء
- لا يمكن إرجاع المنتجات المفتوحة لأسباب صحية وسلامة
آلية الاسترداد:
- سيتم استرداد المبلغ كاملاً خلال 5-7 أيام عمل بعد استلام المنتج المرتجع
- سيتم الاسترداد بنفس طريقة الدفع الأصلية
- تكاليف الشحن الأصلية غير قابلة للاسترداد
المنتجات التالفة أو الخاطئة:
- في حالة استلام منتج تالف أو مختلف عن الطلب، يرجى التواصل معنا خلال 48 ساعة
- سنقوم باستبدال المنتج أو استرداد المبلغ كاملاً بما في ذلك تكاليف الشحن
كيفية طلب الإرجاع:
- التواصل معنا عبر البريد الإلكتروني أو الهاتف
- تقديم رقم الطلب وسبب الإرجاع
- انتظار تأكيد الإرجاع وتعليمات الشحن
للاستفسارات: يرجى التواصل معنا عبر البريد الإلكتروني أو صفحة الاتصال في الموقع
نستخدم بيانات معينة لتحسين تجربتك وتقديم إعلانات مخصصة لك عبر منصات التواصل الاجتماعي، بما في ذلك تيك توك. قد تشمل هذه البيانات:
معلومات التصفح وسلوكك على موقعنا (عبر تيك توك بيكسل)
بيانات الطلبات والمشتريات
معلومات الاتصال (البريد الإلكتروني، رقم الهاتف) بصيغة مشفرة
تُستخدم هذه البيانات لأغراض:
إعادة الاستهداف الإعلاني
إنشاء جماهير مخصصة ومشابهة
قياس أداء الحملات الإعلانية
يمكنك إلغاء الاشتراك في هذا النوع من الإعلانات في أي وقت عبر إعدادات تيك توك أو التواصل معنا مباشرةً.
